Customer Portal FAQ

In the customer portal, you can create orders, download invoices, view collection schedules, manage containers, generate analyses and reports, and access important documents.

The portal enables quick and transparent handling of your requests—around the clock and regardless of service hours.

Yes, the customer portal is available to Saubermacher customers free of charge.

The customer portal is available to commercial, industrial, and public sector customers with an active customer account.

Registration is done via an invitation from your Saubermacher account manager or through the customer portal’s registration page. After registering, you’ll receive an email to confirm your account with your login credentials, and you can then set a password.

You’ll find your customer number on your invoices, delivery notes, or contract documents. Once you’ve successfully logged in, it will also be displayed on your dashboard.

Please check your spam folder or contact our customer service team or your account manager.

On the login page of the customer portal, click “Forgot Password.” Then enter your registered email address. You’ll receive an email with a link that you can use to set a new password.

Yes, you can create multiple users with individual permissions.

If you’d like to create additional users for your company, please contact us via the contact form in the customer portal or by email.

Information required to create a user:

• First and last name
• Phone number
• Email address
• Customer number and location number for which the desired user is to be created.
• Once we have created the desired users, the new users will receive an email with their login credentials.

You can update your personal information and password at any time in the “My Profile” section.
To change your username or company information, please contact your account manager or customer service using the contact form in the customer portal.

You can find all invoices, delivery notes, and other documents under the “Invoices & Accompanying Documents” menu item. There, you can view, filter, and directly download delivery notes, weighing slips, destruction certificates, and invoices as PDFs.

Invoices are available digitally for several years retroactively.

Yes, all invoices can be conveniently downloaded as PDFs.

Yes, you can search for specific invoices using the search and filter functions.

You can find these documents in the respective order or under “Invoices & Accompanying Documents.”

You may lack the necessary permissions, or the document may still be in progress. It’s also possible that it hasn’t been assigned to your user account yet. Please contact your account manager or customer service using the contact form in the customer portal.

You can create a new order in the “New Order” section.
Typical process:
1. Select customer number (if there are multiple)
2. Select a location
3. Select the waste type or service, or add it to the shopping cart
4. Select a container service (e.g., exchange or emptying)
5. Enter the desired date or additional information
6. Confirm and submit the order

Availability depends on the location and the requested service. We will, of course, accommodate your preferred date whenever possible.

Yes, special pickups can be requested directly through the portal.

You can find the current status in the Order Overview section. There, you’ll see whether an order is, for example, received, scheduled, in progress, or completed. As soon as we’ve confirmed and scheduled an order, it’s assigned an order number. Any changes to the execution date are displayed in real time in the Order Overview, which is continuously updated.

Yes. In the Order Overview section, you can track past waste collections, orders, and services.

Container orders and changes can be requested directly through the portal.

In many cases, orders can be changed or canceled before they are processed. If the order is already in the planning or execution phase, please contact your account manager if you wish to make changes.

Depending on your settings, you can receive email notifications about new documents, order status, or important changes in the portal.

In the Saubermacher customer portal, you can view your disposed volumes and waste fractions in the “Reports” section.
There, you can choose from various reports:
1. Totals and Volumes Report
2. Annual Volume Summary
3. Invoice Data
4. Container Status

The Customer Portal offers you various reporting options:
• Analyze your disposal volumes by time period and compare the individual waste fractions (e.g., paper, plastic, residual waste, hazardous waste)
• View your billing data and export it as an Excel file
• Filter by location or customer number
• Use data for sustainability reports or internal analyses
All data can also be exported (e.g., as an Excel or PDF file) for further processing or internal documentation.
If you do not see certain reports, invoice details, or waste categories, this may be due to permissions or missing data for the selected time period or location. In this case, please contact your account manager or customer service using the contact form in the customer portal.

You can find all containers and locations on the dashboard after selecting the corresponding location, or in the reports under “Container Status” in the corresponding overview section.

In the “New Order” section, you can order new containers or request a container exchange or pickup. To do so, select the customer number, the location, the desired container type, and the required quantity.

Ongoing changes or updates may lead to short-term discrepancies. In the event of significant discrepancies, please contact your Saubermacher account manager via the contact form.

New locations can be added by our staff, and you can request this through the contact form in the master data management section. Alternatively, you can contact your account manager or our customer service team via the contact form in the customer portal.

Yes. If your company has multiple locations and they are enabled for your user account, you can switch between the different locations in the portal and manage orders, containers, and documents for each one.

Yes, users can be assigned different roles and permissions. These are assigned by Saubermacher; please contact your account manager or customer service via the contact form in the customer portal.

This is usually due to the permissions associated with your user account. Some locations or documents are only accessible to certain roles. In this case, please contact your account manager via the contact form so that the permissions for your user account can be adjusted.

Our staff administrators can deactivate or remove users in the user area. To do this, you’ll need to contact your account manager or customer service via the contact form in the customer portal.

The administrator is usually the person who registered the main account. If you do not know who your company’s administrator is, your account manager will be happy to assist you.

No, you’ll need to contact your account manager or customer service via the contact form in the customer portal.

You can change your personal user information—such as your password—in the “My Profile” section at the top right after clicking on your profile picture.
Changes to company information can only be made by administrators through a Saubermacher employee or must be updated via your Saubermacher contact. Please contact your account manager or customer service directly using the contact form in the customer portal.

Yes. The customer portal is browser-based and optimized for mobile devices. You can therefore also use it on smartphones or tablets via a web browser.

For the best experience, we recommend the latest versions of:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
We recommend that you always keep your browser up to date.

Please update your browser or clear your cache. If the problem persists, contact our customer service team or your account manager.

Yes, your data is processed in accordance with applicable data protection guidelines. You can find the Saubermacher Privacy Policy here.

Access to the portal is provided via secure login procedures and encrypted connections (HTTPS). Access rights within the portal ensure that users can only view the data they are authorized to see.

If you have technical questions or issues, please contact your account manager or Saubermacher customer service using the contact form in the customer portal.

• Email: office@saubermacher.at
• Phone: +43 59 800

You can find your contact person’s details directly in the customer portal. Alternatively, you can also contact your contact person using the contact form in the customer portal.

Inquiries are processed as quickly as possible during regular business hours. You can generally expect a response within the next business day.